Our Policy
You can make a booking in person through the studio or through our artists directly. To secure a spot with an artist, a deposit needs to be paid and both artist and client need to confirm a date for the tattoo.
When making a booking, please be sure to state;
- Your first and last name, a contact (mobile or email) as well as preferred times and date (please include a few days, just in case the artist is not available on your first chosen date).
- A description of the tattoo design you would like - would you like colour, or black and grey?
- Where on the body, you would like the tattoo - arm, leg, shoulder, wrist, etc.
- Rough size of the tattoo in CENTIMETRES - please keep in mind, our artists will only tattoo at appropriate sizes that will accommodate to the amount of detail and sizes that will age well with skin. Any reference photos for the design of your tattoo.
T H I N G S T O K E E P I N M I N D
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- Our artists create a custom design based on the information provided. Please be patient with our artists, they do not send designs prior to your appointment. If you require any changes it can be made once you are in the shop.
- If an artist is uncomfortable with the design requested, they may refer you to another artist in the studio who specialises in that area.
- Pricing differs from artist to artist and is determined based on the design, sizing, and location of the tattoo. Please note for bigger pieces such as sleeves (leg or arm), chest pieces, or back pieces, we charge by the hour. Each artist has their own hourly rate.
- All quotes are subject to change. Pricing may differ if the placement, size or design is changed on the day of your appointment.
- Your artist requires 72 hours notice prior to your appointment if your tattoo concept has drastically changed. Your artist may need to be rescheduled your appointment due to major design changes.
- Please note that appointments can only be rescheduled once with the artist before the deposit becomes void; refer to our policies.
O N T H E D A Y O F Y O U R T A T T O O
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- Please be sure to bring PHOTO IDENTIFICATION and CASH or CARD in the amount of your tattoo. Please note: there is 10% surcharge for all card transactions. We accept all major banks inc. American Express.
- Eat a good meal before your appointment (within 4 hours of the start of your appointment).
- Please inform your artist/the studio about any allergies or reactions you may have to equipment, materials (latex, alcohol, etc.) inks, solutions used for cleaning skin, etc.
- Please inform your artist/the studio about any aspirin, ibuprofen, or blood thinners that may have been taken in the prior 24 hours of your appointment.
- The day before your appointment, please refrain from having any alcoholic beverages or illicit drugs.
- Please tell your artist if you have applied or are planning to use numbing cream.
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STUDIO POLICIES
- Our artists and shop have the right to refuse any jobs if they are offensive in nature, are in private body parts, or make the artist feel uncomfortable.
- All tattoo appointments require a deposit to secure your booking with any of our artists. Appointments are only confirmed once the deposit has been paid, after the deposit is paid, the designing process can start. No deposit = no booking.
- By making a booking with Soletattoogallery you acknowledge that all deposits are non-refundable and non-negotiable, and a minimum of 72 hours notice is required to reschedule appointments. If this isn't met, your deposit is forfeited as a payment for loss of time, travel and design costs for our artists. It will not be transferred to another session.
- To reschedule; the notice time has to be met and has to be discussed with the artist or the studio; this is dependant on how the appointment was booked. (via the studio or through artist DM'S)
- We can hold your deposit for your booking for the maximum duration of 2 months, if the required 72 hours notice is given to reschedule. In failing to give 72 hours notice, the deposit will not be transferred to another date. If your session has not been rebooked after 2 months of cancelling/rescheduling, the deposit will become void and you will be required to pay a new deposit.
- If you are running late to your tattoo appointment, please notify your artist or the studio, or your booking will be cancelled after 15 minutes of waiting and you will be required to pay another deposit.
- All first touch ups are free depending on the artist. If the tattoo is on the foot, hand (including fingers), or lips, then the studio or artists can not offer a free touch up.
- if you need a touch-up, make an appointment for a free touch-up within 4-6 weeks of receiving your tattoo. Contact after 6 weeks may not be free.
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A deposit becomes void once:
- You miss or reschedule your appointment more than once- we keep the deposit as a service fee as our artists have cleared a spot for you.
- Do not reschedule appointments without the confirmation from the artist/studio, failing to do so will lead to the deposit becoming void.
- If you decide to change the design of a tattoo on the day of the tattoo - we keep the deposit as a drawing fee* and another deposit will need to be made.
*This does not mean you get to keep the design. Your custom piece may be offered as a flash design if you cancel.
- PLEASE NOTE THAT SOLE TATTOO GALLERY HAS A STRICT NO REFUND POLICY. This applies even if circumstances are out of your control.
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When can I get a tattoo or piercing?
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If you are under the age of 18, you can only get a tattoo with a parent or legal guardian with you throughout the whole process. However, you must be at least 16 years of age to get a tattoo. Please note that some artists at our studio do not do tattoos for those under the age of 18 (in our opinion, it's best to wait). As for piercings, if you are under the age of 16, you will need a parent or legal guardian with you throughout the whole process, however, if you want a piercing in a private area (example; nipples), you will be required by law to wait until you're 18.
Both the legal guardian/parent and yourself must have valid photo ID, and proof of guardianship, eg, a Medicare card.
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